My co-editor Ben Gilad recently published a terrific essay called The Neurotic Index. I am happy to provide other entries in this reference series. If companies continue to misbehave we will compile their foibles into the Diagnostic and Statistical Manual of Corporate Disorders in 2014.
Description: Denial isn’t disagreement. This is disagreement: you say “we are headed for disaster!” and I say “no we aren’t.” This is denial: you say “we are headed for disaster!” and I say “did you watch the 49ers game on Sunday?”
Symptom: We can’t get anything done because there’s nothing to be done.
Measurement: Ask your colleagues if they think the company is in denial. Total up the “yes” votes; they acknowledge the problem. Also total up the “no” votes; they demonstrate the problem.
Important note! Most sufferers dispute the diagnosis. Discard any evidence that they are right. …Read More →